Customer service
Customer service representatives can provide the following information:
- Product information; features and benefits
- Availability of product, order status, and pricing inquiries
- Part and model numbers
- Delivery dates and/or changes
- Promotional Information
- Order entry
- Return Merchandise Authorization (RMA)
- Shipping Information & Status
Balcrank’s trained team of customer service representatives are available to assist you Monday-Friday, 8:00 a.m. – 5:00 p.m. EST.
How to Reach Customer Service
Email orders to: orders@balcrank.com
General Inquiries: For general inquiries, please complete the “contact us” form.
Toll Free: 800-747-5300
Phone: 828-645-4261