Customer service

Customer service representatives can provide the following information:

  • Product information; features and benefits
  • Availability of product, order status, and pricing inquiries
  • Part and model numbers
  • Delivery dates and/or changes
  • Promotional Information
  • Order entry
  • Return Merchandise Authorization (RMA)
  • Shipping Information & Status

Inquiries and orders by phone, fax or e-mail:
Phone: 800-747-5300
Fax: 800-763-0840

8:00 a.m. and 5:00 p.m. EST.

To place an order with Balcrank

  • Fax: Fax orders day or night and the order will be confirmed next business day by fax or e-mail
  • E-mail: orders@balcrank.com
  • Online: www.shopbalcrank.com
    • Place orders on-line 24/7
    • Four convenient ways to shop
    • Search by product name or number
    • Browse the site and add to cart
    • Copy past orders to create a duplicate order
    • Rapid order entry
    • Pricing is live and specific to your account
    • Build, print, save, and manage quotes for access at a later date
    • Track shipped orders
    • Easy management of personnel access and assigned permissions

General Information: info@balcrank.com

Michelle Blevins
Customer Service Supervisor mblevins@balcrank.com