Customer Service Representative

Balcrank Corporation

Weaverville, NC 28787

From $16 an hour – Full-time

Job details

Salary

From $16 an hour

Job Type

Full-time

Qualifications

• Customer Service: 2 years (Required)
• High school or equivalent (Preferred)

Full Job Description

About us

Balcrank is one of the oldest manufacturers of automotive lubrication products. Since its beginning, we have been providing our customers with the best products for the ever changing Automotive Commercial and Industrial markets. Our products service automotive quick lubes, dealerships, fleet, and commercial vehicle centers. Our product line has expanded, encompassing the heavy-duty market, which includes: trucking, municipalities, railroad, marine, industrial and mining. Our new line of Lion pumps, large hose reels and high-volume control handles allows us to dispense oil products up to 32 gal per minute and grease up to 88 lb. per minute.

We provide system solutions for all types of vehicle maintenance facilities and industrial manufacturing. Our goal is to continue our traditions and evolve in markets and applications that make sense for our continued growth.

Position Summary:

Under the general supervision of the Customer Service Supervisor, facilitate the Company’s business by providing to its customers the means of satisfying their equipment and information needs in a timely, accurate and pro-active manner.

Specific Responsibilities:

Translates customers’ purchase orders into sales orders in accordance with current Customer Service and Sales and Marketing procedures and policies, insuring price specifications, ship date, and administrative accuracy in order to meet or exceed customers’ expectations and to confirm the accuracy of accumulated sales data.

Administers assigned customer accounts proactively and creatively, within the scope of current policy regarding returns, credit, minimums and warranty in order to maximize the generation of business from each account.

Provides, or makes arrangements for providing, accurate and timely information in response to customers’ inquiries regarding price, specification, application, availability and policy.

Contributes to the maintenance of customer information database by communicating contact name changes to the database administrator.

Communicates the “voice of the customer’ regarding quality and service concerns to management.

Maintains appropriate files according to sound service and business practice.

Working Conditions and Physical Requirements:

Normal office conditions with the majority of the day seated taking phone calls. Use of a computer terminal and the ability to manually manipulate information and complete forms. Visual requirements to retrieve information.

Education and Experience Required:

High School Diploma or equivalent, with two (2) years of customer service experience preferred. Demonstration of excellent interpersonal communication and administrative skills in an intense setting. Able to use Microsoft Office including Outlook, Excel, and Word.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

8-hour shift

• Day shift
• Monday to Friday

Application Question(s):

• What is your desired rate of pay?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location