Technical Support

Balcrank’s Technical Support Department can answer questions concerning repair advice,
product application recommendations, parts breakdowns, and warranty claims and returns.

Technical Support Specialists:

Randy Watts rwatts@balcrank.com

Daniel Wilson dwilson@balcrank.com

Phone: 800-747-5300
Fax: 800-763-0840

Warranty Claims can be submitted to Balcrank by completing the on-line form.

File A Warranty Claim

Technical & Synergy School

These are product specific classes that are taught on-site at our Balcrank faculty.   Class sizes are limited to benefit the enhancement of training through the sharing of knowledge and experience. As well as, ensuring ample time is available for detailed training on topics of interest to the class as a whole.

2021 Schedule and Information for all Classes

Training & Videos

ABI: Authorized Balcrank Installer Program

Learn more about the Authorized Balcrank Installer Program.

Access the Synergy Installation Training

To access this page please contact Jessica Larkin at 828-645-2237 or email jlarkin@balcrank.com.

Training Videos

Click here for an in-depth introduction to our products.

Product Specifications

Access the new Balcrank Architect Tool Box for 24/7 access to core product specifications including; downloadable tare sheets, specification sheets, design files (DWG, STEP), and product images. You will also receive product announcements, specification updates, and/or an optional hard copy of the Product Specification Guide.

We are committed and available to assist you with any and all projects involving our equipment.  For assistance with a bid, please contact your Regional Manager.

Balcrank provides specification sheets for all core products.  Specification sheets may be downloaded from this Toolbox individually or in sets by core family.